Notice: Customers are responsible for their own data. We take no responsibility for data loss. When possible, we attempt to assist customers who have failed to make proper backups, but can make no promises concerning recovery of data. In other words - you should routinely backup your data in case you have equipment problems.
Please see terms of service for more details.
1. PAYMENT TERMS: Tech By Paco accepts all major credit cards and cash. Checks or debit cards are not accepted as a form of payment.
2. STORAGE: Customer agrees to pick-up computer and pay for services rendered within thirty (30) days of service completion. If computer is not picked up within thirty (30) days a storage fee of $1 per day will be charged in addition to the original fee. If computer is not picked up within ninety (90) days it will be considered abandoned and device will be sold to recover damages and non-payment.
3. GUARANTEE: You will be refunded if Tech By Paco is unable to resolve your issue. In some instances, hardware may be required in order to resolve your issue. If the customer chooses not to order the needed hardware or to have us complete service to resolve the issue, a refund will be issued less the bench fee upon pick up ($30 to $65). All services include a thirty (30) day limited warranty from date of original pickup; further description of the limited warranty available on request.
4. LIABILITY: Tech By Paco provides our services in an effort to fix, upgrade, or otherwise repair the computer systems for which you request such services. We will not intentionally harm your system. It is our goal to fix your computer. In the case of accidental damage or data loss to your system, further damage or data loss caused by already existing problems in your system such as viruses, misconfigured software, or hardware problems/failures, you agree to hold us, Tech By Paco, and any persons associated with or involved in the work being done for you, non-liable for any damages resulting from such problems. Tech By Paco is not liable for any and all irreparable damage. Unit’s manufacturer warranty may be voided with service at anytime.
5. SERVICE AND SUPPORT: 72-hour guarantee on all repairs: If you believe that Tech By Paco was unable to solve your problem or do the work that we agreed to do, you may contact Tech By Paco for a refund of any fees that you have already paid for such deficient technical support services. We will refund fees provided Tech By Paco receives your request within seventy-two (72) hours after the completion of the deficient technical services. Tech By Paco also provides up to 1-hour of no-charge phone, Live-chat, and remote support after each repair. Tech By Paco reserves the right to request additional information from you, or reject the request for a refund, if Tech By Paco reasonably believes that a refund request is abusive. Tech By Paco may create a digital image of your system before any other work is done, but this does not waive your responsibility of making regular backups. This image will be used in case the customer wants the system to be restored to the pre service condition. The digital image may be archived for one month, and then deleted.
6. INDEMNIFICATION: Client agrees to indemnify and hold Tech By Paco harmless from all claims, losses, expenses, and/or fees including attorney fees, costs, and judgments that may be asserted against Tech By Paco.
7. LIMITED POWER OF ATTORNEY: The customer grants Tech By Paco a Limited Power of Attorney for the purpose of accepting Software and Hardware End User License Agreements (EULA) in the coarse of performing services for the duration of the service engagement.
8. GOVERNING LAW: This Agreement shall be construed in accordance with the laws of the State of Arizona.
9. CONFIDENTIALITY AGREEMENT: Any private information stored on your computer or viewed by a support specialist(s) at Tech By Paco during service will be held confidential unless required by law. Any private or personal information provided to Tech By Paco will be kept confidential.
10. SERVICE APPOINTMENTS AND PRODUCT PURCHASES: If you make a service appointment, you warrant that the information you provide to Tech By Paco is true and accurate and that you have the right to make transactions using the information provided. Tech By Paco is not liable for any misrepresentation of information by a customer.
11. Coronavirus/COVID-19 WAIVER: I acknowledge the contagious nature of the virus and that the CDC and many other public health authorities still recommend practicing social distancing. I further acknowledge that Tech By Paco has put in place preventative measures to reduce the spread of the virus. I further acknowledge that Tech By Paco can not guarantee that I will not become infected with the virus. I understand that the risk of becoming exposed to and/or infected by the virus may result from the actions, omissions, or negligence of myself and others, including, but not limited to, Tech By Paco staff, and other Tech By Paco clients and their families. I voluntarily seek services provided by Tech By Paco and acknowledge that I am increasing my risk to exposure to the virus. I acknowledge that I must comply with all set procedures to reduce the spread while attending my appointment. I attest that:
* I am not experiencing any symptom of illness such as cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.* I have not traveled internationally within the last 14 days. * I have not traveled to a highly impacted area within the United States of America in the last 14 days. * I do not believe I have been exposed to someone with a suspected and/or confirmed case of the virus. * I have not been diagnosed with virus and not yet cleared as non contagious by state or local public health authorities. * I am following all CDC recommended guidelines as much as possible and limiting my exposure to the virus.
I hereby release and agree to hold Tech By Paco harmless from, and waive on behalf of myself, my heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act of the Tech By Paco, or that may otherwise arise in any way in connection with any services received from Tech By Paco. I understand that this release discharges Tech By Paco from any liability or claim that I, my heirs, or any personal representatives may have against the Tech By Paco with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from Tech By Paco. This liability waiver and release extends to the Tech By Paco together with all owners, partners, and employees.
12. ENTIRE AGREEMENT: This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Agreement. This Agreement supersedes any prior written or oral agreements between the parties.